KVN Logistics: Intensive Training in Customer Service & Professional Working Skills

In order to meet increasing market demands and strengthen competitiveness, on the morning of November 15, 2025, KVN Logistics proactively conducted an intensive training course on “Professional Working Skills” and “Customer Service Skills” for its officers and employees.

Instructor — Experienced Expert

The training was led by Ms. Trịnh Thị Hồng Vân — HR Director at FSS Software Solutions Joint Stock Company, who brings nearly 20 years of hands-on experience in human resources and talent development. Through practical knowledge sharing, real-life case studies, and strategic insights, she helped participants directly apply what they learned to their daily tasks.

Course Objectives — Customer-Centric Focus

The program is designed to equip the KVN team with core competencies to deliver outstanding customer experience. The main goals include:

• Understanding Customers: analyze customers’ characteristics, needs, and potential expectations in the logistics sector.

• Identifying & Improving Skills: build a set of soft skills and professional communication capabilities necessary for effective customer interaction.

• Relationship Management: develop the ability to build and maintain sustainable relationships with clients, transforming customers into long-term partners.

• Building Credibility: enhance each employee’s personal image and reputation, thereby strengthening customers’ trust in KVN Logistics.

Strategic Investment in Human Resources

This training course is more than just a workshop — it represents a strategic investment in KVN Logistics’ workforce. Through the course, employees are expected to:

• Handle situations more flexibly and professionally, drawing on lessons from real-world experiences.

• Improve customer satisfaction rates (Customer Satisfaction – CSAT).

• Promote personal development and alignment with the company’s collective goals.

KVN Logistics remains committed to continuously investing in its team — ensuring that each officer and employee serves as a professional brand ambassador, delivering optimal logistics solutions and exceptional service experiences to customers.